Frequently Asked Questions
Where are Ember Noire candles made?
All our candles are hand-poured in Sydney, Australia, using 100% natural soy wax and pure essential oils. No synthetic fragrance, no harsh chemicals.
What are Ember Noire candles made from?
Our candles are made with 100% natural soy wax and pure essential oils. They contain no synthetic fragrances, no paraffin, and no harmful additives, making them a clean and natural choice for your home.
Are your candles suitable for a low-tox home?
Yes. Every Ember Noire candle is formulated without synthetic fragrance, paraffin wax, or harsh chemicals. We use only pure essential oils and natural soy wax, so they're as clean-burning as a candle can be.
How long does an Ember Noire candle burn?
Our candles are designed to burn for approximately 40-50 hours, depending on the size and how well you care for them. Trimming the wick to 5mm before each burn and letting the wax melt fully to the edges on the first burn will help you get the most out of your candle.
How should I care for my candle?
For the best burn, let the wax melt to the edges of the vessel during the first burn to prevent tunnelling. Trim the wick to about 5mm before each use, and avoid burning for more than 4 hours at a time. Store in a cool, dry place away from direct sunlight.
How long will it take to receive my order?
We dispatch within 48 hours of receiving your order, often sooner. Standard shipping takes 1 to 5 business days depending on your location. International orders typically take 7 to 14 business days. You'll receive a tracking link once your order is on its way.
Do you offer free shipping?
Yes. Standard shipping is free on all Australian orders over $99. For orders under $99, a flat rate of $9.95 applies. We also offer free international shipping on orders over $250.
Do you offer returns?
We accept returns on unopened, unused items within 14 days of purchase. To start a return, email liz@embernoire.com.au. For health and safety reasons, pulse point rollers cannot be returned once opened. If your order arrives damaged, contact us within 48 hours with a photo and we'll arrange a replacement straight away.
Are your candles safe for people with sensitivities or allergies?
Our candles use only natural essential oils, which are generally well-tolerated. If you have specific sensitivities to any essential oil, check the ingredient list on each product page or get in touch and we'll help you find the right fit.
Do you offer custom or wholesale orders?
We offer customisation options for corporate gifting, events, and private label. We also carry wholesale options for retailers and boutiques. Email liz@embernoire.com.au for more details.
How do I store my candle?
Store your candle in a cool, dry place away from direct sunlight and extreme temperatures. This preserves both the scent and the wax, keeping it in peak condition between burns.